Coral Club company contact Information

It is an international delivery service of Coral Club which helps to deliver orders from Germany to almost any country. If you didn’t find the product on the website of your region you can make a purchase using Global Delivery.

In the upper right corner choose “Global Delivery”, country of delivery and website language. Then press the “Save” button to go to a new page.

Then proceed as usual: find the product and add it to cart.

You can edit your order in the cart before the moment of making an order. After pressing the “Make an order” button you won’t be able to change data.

Order payment on the Global Delivery website is made in EUR according to exchange rate of your bank on the day of payment.

You can find detailed information about methods of payment in the «Order payment» section on the website global.coral.club.
Don’t forget to choose the region of delivery in the upper right corner.

To cancel your order:

• — log in to your profile on the website using your username and password;
• — go to “My orders” section —> “Order history”;
• — find the necessary order and click on it to open the detailed information;
• — press the “Cancel” button.

We ask to pay attention while making orders to avoid extra charges.

Keep in mind that some countries have their own rules of customs import and limitations of weight and cost of parcel.

You can learn more about current courier services, delivery terms and customs information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

After the payment you will receive a confirmation email from the courier company chosen during making your order.

The email should contain the order tracking number — enter it in the parcel tracking field on the website of the courier company.

You can find more detailed information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

You can return the product which hasn’t been used, is in saleable condition and has consumer properties.

In case of refund you choose one of options:

• — exchange the product for the same, another with the same price or another with a higher price, paying the price difference;
• — receive the money within 14 days excluding shipping costs.

If the product was purchased during a promo, the refund is made together with the gift.

Please note: we may refuse to refund the product if its packaging is damaged. The exception is products that were damaged during transportation due to the company fault.

For all questions regarding the products refund, please contact by phone +4961136007328 or using the feedback form on the website global.coral.club.

We accept payments made with the following credit cards: Visa and Mastercard.

Payment procedure:

1. When placing your order, select the payment method “Credit Card”.
2. You will be redirected to a secure payment page, where you will need to enter your card details (card number, expiration date, CVV/CVC code, and cardholder name) and confirm the payment by clicking “Pay”.
3. In accordance with the EU Directive 2015/2366 on Payment Services (PSD2), additional authentication may be required through the 3-D Secure procedure. In this case, you may be redirected to your bank’s website to enter a security code or a one-time password (OTP) to verify your identity.

The processing of your payment data is carried out solely for the purpose of fulfilling the sales contract, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). To process payments, we may use an external payment service provider, which handles your data in encrypted form and does not use it for its own purposes. Further information can be found in our Privacy Policy.

If your payment is not confirmed, please contact the bank that issued your card directly or verify that the security procedure (such as 3-D Secure or a one-time password) has been successfully completed.

You can pay for your order directly upon delivery. This service is available for orders delivered by a door-to-door courier.

Service fee: €4.00 (including VAT), regardless of the order amount.

In accordance with Article 61 of the Italian Consumer Code (Legislative Decree No. 206/2005), the payment is considered completed when the amount due is handed over to the authorized courier. The Company will credit the reward points for the order only after receiving the corresponding transfer from the courier service.

If the payment is received by the Company by the 4th day of the month following the month of delivery, the points will be counted for the current month. If the payment is received after that date, the points will be credited in the following month’s report.

The processing of your personal data and data related to cash-on-delivery payments is carried out solely for the purpose of fulfilling the sales contract, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Payment-related data is processed by the courier, who acts as a data processor in accordance with Article 28 of the GDPR.

The courier is required to issue a receipt or fiscal document confirming the payment, in compliance with Article 21 of Presidential Decree No. 633 of 26 October 1972.

You can easily and securely pay for your order using Apple Pay or Google Pay. Both payment services ensure the secure processing of your transaction through the credit or debit card linked to your device.

Payment procedure:

1. When placing your order, select the payment method “Credit Card” and check the box to confirm your agreement with the Coral Club terms and conditions.
2. Click “Proceed to Payment”.
3. On the next page, select “Pay with Apple Pay” or “Pay with Google Pay” and confirm the payment on your device.

The payment is processed through the respective payment service provider in accordance with the security standards established by the EU Directive 2015/2366 on Payment Services (PSD2), using encrypted data transmission.

The processing of your payment data (such as transaction ID, device ID, payment amount) is carried out solely for the purpose of fulfilling the sales contract, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Further information about data processing can be found in our Privacy Policy, as well as in the official privacy policies of Apple Pay and Google Pay.

You can pay for your order via bank transfer (SEPA) by transferring the amount from your account online or at any bank branch.

Payment procedure:

1. After placing your order, click on the “Print Invoice” button to open the completed invoice form with all the necessary details.
2. Pay the indicated amount via your online banking or at a bank branch, making sure to include the order number in the payment reference.

Please note:

• Your order will be reserved for 5 calendar days from the date of creation.
• If payment is not received within this period, the order will be automatically cancelled and the reserved items will be made available for sale again.
• The processing time for a SEPA bank transfer is usually 1–3 business days. For payments made within the European Economic Area (EEA), the maximum execution times are established by Italian Legislative Decree No. 11/2010 (PSD/PSD2).
• Unless otherwise agreed, payment and transfer fees are borne by the payer in accordance with Article 1196 of the Italian Civil Code and are not included in the invoice amount.
• The place of performance for monetary obligations is the creditor’s domicile, in accordance with Article 1182(3) of the Italian Civil Code.

The processing of your payment data (e.g. account holder name, IBAN, payment reference) is carried out solely for the purpose of executing the sales contract, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR), and all data is transmitted in encrypted form. Further information can be found in our Privacy Policy.

With your Coral Wallet, you can pay for your order in full or in part — up to 100% of its total value using the bonus points available in your club account. The maximum percentage of bonus points that can be used for payment may vary depending on the country and local conditions.

Using bonus points

If your club account has available bonus points, the “Use Coral Wallet” option will automatically appear during the payment selection process, showing the amount of bonus points available.

If you prefer not to use bonus points for this order, simply uncheck this option, select another preferred payment method, and complete your purchase as usual.

Important information

• You can pay with bonus points up to 100% of the order value.
• The actual percentage of bonus points available for payment may vary depending on the country.
• Bonus points can be used exclusively for purchasing products in the online store and cannot be exchanged or redeemed for cash, in accordance with Article 57 of the Italian Consumer Code (Legislative Decree 206/2005).

Group orders

If you participate in a group order, you can transfer your bonus points from your club account to the personal account of another member of the group through whom the order is placed. After the transfer, the bonus points can only be used for purchases in the online store.

The processing of your personal data related to the use of Coral Wallet (such as club account ID, bonus point balance, or transfer details) is carried out solely for the purpose of contract execution and program administration, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Further information can be found in our Privacy Policy.

Orders for which payment is received after 4:00 p.m. are processed on the next business day. Processing takes place only on working days (Monday to Friday), excluding public holidays in Italy.

Shipping and delivery are carried out according to the delivery method selected during purchase. The indicated delivery times apply to shipments within Italy. For deliveries to other EU countries, delivery times may increase accordingly.

Your order will be delivered to your door or to a pickup point (if this option is available for the selected courier service).

Attention! For the delivery methods “GLS” and “BRT”, the cash on delivery service (payment upon receipt) is available. The cost of this service is €4.00 per order, regardless of the order amount.

Courier Service “GLS”

Delivery cost:

• €7.00 (for orders under €100.00, including VAT);
• Free (for orders of €100.00 or more).

Estimated delivery time: 2–3 business days.

Courier Service “BRT”

Delivery cost:

• €7.00 (for orders under €100.00, including VAT);
• Free (for orders of €100.00 or more).

Estimated delivery time: 2–3 business days.

Courier Service “DHL”

Delivery cost:

• €10.00 (for orders under €200.00, including VAT);
• Free (for orders of €200.00 or more).

Estimated delivery time: 2–3 business days.

Actual delivery times may vary from those indicated, particularly in cases of force majeure, holidays, or unforeseen delays by the courier. In case of delay, you will be promptly informed and provided with a new estimated delivery date, in accordance with Article 61 of the Italian Consumer Code (Legislative Decree 206/2005).

The risk of loss or damage to goods passes to the consumer only when they (or a third party designated by them, other than the carrier) physically take possession of the goods, in accordance with Article 63 of the Italian Consumer Code. If the consumer chooses a courier other than those offered by the seller, the risk passes when the goods are handed over to the chosen courier.

The processing of your personal data (name, delivery address, contact details) is carried out solely for the purpose of contract execution and delivery management, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).

Once your order has been shipped, you will receive an email containing your tracking number. This email is sent solely to inform you of the shipment and to allow you to monitor your order status, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).

To check the current status of your shipment, please enter the tracking number in the tracking field on the courier’s website:

• DHL
• GLS
• BRT

If you wish to change the delivery address, date, or time, please contact the customer service of the relevant courier directly. You can find their contact details on the following official support pages:

• DHL Customer Service
• GLS Customer Service
• BRT Customer Service

Please note that once the order has been handed over to the courier, responsibility for the shipment status and any changes to the delivery rests with the respective carrier, in accordance with Article 1510, paragraph 2 of the Italian Civil Code.

Pickup is available at the company's offices in Rimini and Modena. Orders can be picked up during working hours, but not earlier than 2 hours after placing the order.

Office hours in Rimini:

• Mon - Fri: 08:30-19:00
• Sat - Sun: Weekend

Italy, Rimini
Via Coriano 58/F, blocco 34 F
rccsrl@gmail.com
+39 0541 395124
+39 3334 236501
+39 3515 007858

For pickup from the company's sales office, pay for your order online at the website. An order placed but not paid for will be cancelled after 5 days.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automatically.

If you have purchased Coral Club products online, by phone, or through any other form of distance selling, you have the legal right to withdraw from the purchase within 14 calendar days from the date of receiving the goods, without providing any reason.

This right is guaranteed by Articles 52 and 59 of the Italian Consumer Code (Legislative Decree 206/2005), which governs distance and off-premises sales.

Extended Return Policy by Coral Club

Coral Club is committed not only to legal compliance but also to creating the most comfortable experience for our customers. That’s why we have voluntarily extended the legally mandated return period from 14 to 30 calendar days from the date you receive your order. You can return the products without providing any reason, as long as the return conditions are met (product and packaging remain intact and supporting documents are provided). This is another step by Coral Club toward building trust, transparency, and respect for every customer.

Return of Products of Appropriate Quality

According to Articles 52 and 59 of the Italian Consumer Code (Legislative Decree 206/2005), the customer has the right to withdraw from the sales contract and return goods of satisfactory quality purchased through distance selling (online, by phone, etc.) within 14 calendar days from the date of receipt, without providing any reason. This right applies to all forms of distance and off-premises sales regulated by Italian consumer protection law.

Understanding the importance of flexibility and trust, Coral Club voluntarily extends this return period to 30 calendar days. This means you can return products of appropriate quality within 30 days of receipt, provided all of the following conditions are met.

Return Conditions:

• The product has not been used, and its commercial appearance and consumer properties are preserved;
• The original packaging, safety seals, stickers, instructions, and complete set are intact (where applicable);
• The recommended use-by date has not expired;
• The product does not fall under the exceptions established by Article 59 of the Italian Consumer Code (Legislative Decree 206/2005), which include opened or partially used food supplements, vitamins, cosmetic products, and personal care items whose packaging has been opened or damaged (except in cases where a manufacturing defect has been identified).

Options for Returns:

• Exchange for the same or another product with an appropriate price adjustment;
• The refund is issued using the same payment method used for the original purchase or — with the customer’s prior agreement — by crediting bonus points to the customer’s Coral Wallet account in their personal profile.
• If the purchase was made via cash on delivery, the refund cannot be issued in cash and must be processed via bank transfer. The refund is processed within 14 calendar days from the date of receipt of the returned goods, in accordance with Article 56 of the Italian Consumer Code (Legislative Decree 206/2005).
• If the product was part of a promotion or special offer, any gift or bonus item received as part of that promotion must also be returned.

Return Costs:

• The cost of returning goods of satisfactory quality is borne by the customer, in accordance with Article 57 of the Italian Consumer Code (Legislative Decree 206/2005).

Coral Club complies with the requirements of Italian law, including Articles 52–59 and Article 56 of the Italian Consumer Code (Legislative Decree 206/2005), which regulate the consumer’s right of withdrawal, return, and refund in the case of distance sales. At the same time, the company aims to provide its customers with an additional level of comfort and trust. For this reason, in addition to the legally established 14-day withdrawal period, Coral Club voluntarily extends this period to 30 calendar days from the date of receipt of the goods.

In the event of an incorrect product selection, the return is made at the customer’s expense, in accordance with Article 57 of the Italian Consumer Code (Legislative Decree 206/2005).

You may exchange the purchased product for:

• An identical product;
• Any other product from the Coral Club range with a price adjustment:
  • If the new product is more expensive — you pay the difference;
  • If the new product has a lower price — the difference will be refunded by crediting bonus points to the Coral Wallet account in the user’s personal profile.

The refund of the difference is processed within 14 calendar days from the date the returned product is received and inspected at the warehouse, in accordance with Article 56 of the Italian Consumer Code (Legislative Decree 206/2005).

Coral Club operates a direct supply model exclusively through the official website https://it.coral.club/?language=it — without a wholesale purchase or resale system. Our distributors (independent partners) do not engage in commercial procurement or resale of products; they act solely as consultants, providing information, sharing personal experiences, and promoting the brand and products as part of their professional activities (e.g., in offices, salons, at events, etc.).

Coral Club strictly prohibits the resale of products via marketplaces, third-party stores, or without the company's consent. Such actions contradict the principles of direct sales and may result in:

• Suspension of partner status;
• Cancellation of bonuses;
• Restriction of system access.

However, we understand that in the course of demonstration activities, a distributor may need to have more products on hand than would normally be intended for personal consumption (for example, a seminar, presentation of a specific product, a distributor-run product-based challenge, etc.).

Each such case — the purpose of the wholesale purchase, type, and quantity of the required products — is discussed individually and directly with the distributor. If part of the products remains unused afterwards, Coral Club offers an extended voluntary return guarantee of up to 12 months, exclusively for distributors (independent partners), subject to the following conditions:

Return conditions:

• The product has not been used and retains its commercial appearance;
• Packaging, factory seals, labeling, and completeness are intact;
• Recommended use-by date has not expired;
• The product was purchased for demonstration or informational purposes, not for resale;
• The return is initiated by an official Coral Club partner registered in Germany, with confirmation of the purpose of purchase.

Restrictions and legal basis:

In accordance with Article 59 of the Italian Consumer Code (Legislative Decree 206/2005), the following items are not eligible for return if they have been opened or used, including:

• Dietary supplements, vitamins, hygiene products, and cosmetics after opening;
• Products with broken seals or damaged packaging.

Coral Club reserves the right to refuse a return if signs of use, improper storage conditions, or resale are detected.

If you are a Coral Club business partner placing orders for professional purposes, we recommend clarifying the return conditions in advance and coordinating large deliveries with your regional support service.

If you have any questions about this policy or return procedures, please contact us via email at support.it@coral-club.com or WhatsApp at +39 333 423 6501. Our support team will be happy to assist and help resolve any situation.

In accordance with the Italian Consumer Code (Legislative Decree 206/2005), in particular Articles 52–59 and 56, and taking into account the specifics of direct and distance sales, Coral Club applies the provisions outlined below.

Marketing Materials

All Coral Club marketing materials are provided exclusively in digital format and free of charge via the distributor’s personal account.

Therefore, due to their intangible nature and lack of commercial value, such materials are not subject to return or reimbursement. This is in accordance with Article 59, point (o) of the Italian Consumer Code (Legislative Decree 206/2005), which excludes the right of withdrawal in cases where digital content not supplied on a tangible medium has been made available, provided that its performance began with the consumer’s prior consent.

Organizational Fee (30 conventional units)

When upgrading from consumer to distributor status, an organizational fee of 30 conventional units is charged.

This fee is not a payment for goods or services within a B2C transaction but represents payment for administrative processing and access to the Coral Club partner functionality.

In accordance with the principles of fair practice and direct sales standards, a distributor has the right to terminate their partnership with Coral Club at any time.

In this case, upon the distributor’s request, the amount of 30 conventional units will be refunded in the form of bonus points to the Coral Wallet account in the personal account within 14 calendar days of notification from the Club Member. This complies with the company’s internal policy and the principle of equivalent compensation.